How can we help?
This is the quiet help desk for readers who already have a book, an account, or a question that needs sorting. For general messages, visit Contact Us.
Updates →
Releases, announcements & author notes.
Order Status →
Where to find your order details.
Returns & Exchanges →
How returns work per channel.
Questions & Answers →
The help centre for readers.
Contact Us →
Send a message to the publishing house.
Account help
Signing in, changing your details, or leaving us for a while.
My Bookshelf help
Saved books, wishlist, quotes, notes and reading progress.
Orders & purchases
Questions about a book you bought — including Amazon orders.
Product questions
Formats, editions, journals, and audio availability.
Technical issues
Something not loading or behaving as it should.
Anything else
If you're unsure where it fits, start here.
Tell us what's happening.
FAQ
How do I get help with an Amazon order?
Orders placed on Amazon are fulfilled and refunded by Amazon, so their order support is fastest. If something is wrong with the book itself, tell us and we'll look into it.
Do my purchases appear in My Bookshelf automatically?
Not yet. Purchases made outside this site can't be verified, so we never mark them as verified purchases. You can save books to your shelf manually, and verified purchases will appear once direct ordering is available.
Is my bookshelf saved to my account?
For now your bookshelf is stored on the device you're using. Cross-device syncing will arrive with full reader accounts.
How do I stop receiving updates?
Every letter includes an unsubscribe link, and update preferences can be changed from your account.