If something isn't right.

Amazon sold and shipped this order, so Amazon handles the return, replacement or refund.

RETURNS

Returns are requested through Your Orders on Amazon. Amazon sets the return window and conditions.

EXCHANGES

Exchanges and replacements are arranged by Amazon.

CANCELLATIONS

Cancellations are made in Your Orders on Amazon while the order is still unshipped.

DAMAGED ON ARRIVAL

Damaged deliveries are reported to Amazon, usually with a photograph.

MISPRINTED OR FAULTY

Misprinted or faulty copies are replaced through Amazon.

NEVER ARRIVED

Missing parcels are traced by Amazon customer service.

REFUNDS

Refunds are issued by Amazon to the original payment method. Jenni Blue Publishing cannot refund an Amazon order.

Provider Policy Record · Source: Amazon's published returns pages · Last checked 8/31/2026

Digital books, audio and downloads are delivered straight to your account.

CANCELLATIONS

A digital order can be cancelled before the file has been made available.

MISPRINTED OR FAULTY

If a file will not open or download, we will re-issue your access.

DIGITAL ITEMS

Digital products are not returned like physical items. The confirmed digital policy is being finalised and will appear here once approved.

Provider Policy Record · Source: Jenni Blue Publishing · Last checked 8/31/2026

Printed books and journals are made individually for each order, which affects what can be returned.

Not connected yet — no printing or shipping runs through Lulu at the moment.

Needs Verification · Source: Lulu's published help pages

Keepsakes and merchandise are printed to order, which usually limits returns to production issues.

Not connected yet — no merchandise is produced at the moment.

Needs Verification · Source: Printify's published help pages

Orders packed and posted by Jenni Blue Publishing.

Direct ordering is not open yet, so there are no direct orders to return.

Needs Verification · Source: Jenni Blue Publishing